ANNIE KÈKI – JEWELLERY

Terms and Conditions

These Terms and Conditions apply to jewellery purchased from or commissioned from ANNIE KÈKI, Woodend Mill One, Manchester Road, Mossley, OL5 9FQ.

They are intended to explain clearly what you can expect when purchasing or commissioning jewellery from ANNIE KÈKI and what is expected from you as the client.

These Terms and Conditions are reviewed periodically and may be updated to reflect changes in the way ANNIE KÈKI works or changes in applicable law.

1. About these Terms

In these Terms and Conditions:

“ANNIE KÈKI” means Annie Keki trading as ANNIE KÈKI.

“Client” or “you” means the person purchasing, commissioning or enquiring about jewellery from ANNIE KÈKI.

“Bespoke Jewellery” means jewellery individually designed, made, altered or personalised specifically for a client.

“Standard Collection Jewellery” means jewellery designed and made by ANNIE KÈKI as part of an existing collection or design range and which is not made specifically to an individual client’s unique specification.

“Jewellery” means any piece supplied, commissioned, altered or repaired under an agreement with ANNIE KÈKI.

“Website” means anniekeki.co.uk.

“Fee” means the agreed price for the jewellery, commission, alteration or repair, together with any additional costs agreed with you.

“Delivery Charge” means any agreed charge for delivering jewellery to you.

“Studio” means ANNIE KÈKI’s premises at Woodend Mill One, Manchester Road, Mossley, OL5 9FQ, or another location agreed with you.

These Terms and Conditions, together with the agreed design, quotation, invoice and any other terms confirmed in writing, form the agreement between ANNIE KÈKI and the Client.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

2. Jewellery and Handmade Work

ANNIE KÈKI will describe jewellery, materials, dimensions and finishes as accurately as reasonably possible and in good faith.

Jewellery made by hand will naturally show small variations. Two handmade pieces will not necessarily be completely identical, and minor variations in form, finish, texture, colour or other details are part of the nature of handmade work rather than defects.

ANNIE KÈKI will exercise reasonable care and skill when designing, making, altering or repairing jewellery.

You must provide accurate information about any requirements that are important to you before an order or commission is agreed.

Where size is important, including for rings and bracelets, you are responsible for ensuring that the agreed size is correct. ANNIE KÈKI will provide reasonable assistance with sizing and may, where appropriate, provide samples or other methods of checking size before a piece is made.

Some jewellery can be resized after completion, while other designs may need to be remade. Where resizing is required because an incorrect size was supplied or approved by the Client, additional charges may apply.

3. Hallmarking

Jewellery will be hallmarked where required by UK hallmarking law.

ANNIE KÈKI may also choose to have jewellery hallmarked where hallmarking is not legally required.

The precise hallmark applied will depend upon the precious metal, its fineness, the Assay Office and the applicable hallmarking requirements at the time the piece is submitted.

Hallmarking may involve the physical application of marks to the jewellery and, depending upon the piece, these may be applied by punch, laser or another authorised method.

4. Consultations

Consultations may take place at the Studio or by another agreed method.

If you need to cancel or rearrange a Studio appointment, please provide at least 24 hours’ notice where reasonably possible.

A consultation does not commit either party to proceeding with a commission unless and until a commission has been agreed and any required initial payment has been made.

5. Bespoke Jewellery

The bespoke process will normally begin with a discussion about the piece you would like to commission, including design, materials, size, intended use, timescale and budget.

ANNIE KÈKI may prepare drawings, designs, samples, specifications or other material as appropriate to develop the commission.

Reasonable questions and design discussions are included as part of this process. If substantial additional design work or repeated changes are requested, an additional design fee may be agreed before further work is undertaken.

Once a design has been agreed, ANNIE KÈKI will provide a quotation.

Precious-metal and gemstone prices can change significantly. Unless otherwise stated, quotations for bespoke jewellery are normally valid for seven days.

If you wish to proceed, an initial payment will be required. This will usually be 65% of the agreed price, although ANNIE KÈKI may agree a different deposit, full payment in advance or staged payments depending upon the commission.

Once the initial payment has been received, materials may be purchased and work may begin.

Changes requested after the design has been approved may result in additional costs and may affect the completion date. Some changes may not be technically possible once work has begun.

Because bespoke jewellery is handmade, minor practical adjustments to an agreed design may sometimes be necessary during manufacture. Where any proposed adjustment would materially alter the appearance or character of the agreed piece, ANNIE KÈKI will discuss it with you before proceeding wherever reasonably possible.

When the jewellery is complete, any outstanding balance must be paid before the piece is released, collected or dispatched.

6. Cancellation of Bespoke and Personalised Jewellery

Jewellery made to a client’s specification or clearly personalised is generally excluded from the statutory change-of-mind cancellation right that applies to many distance sales.

Once a bespoke commission has been approved and work or purchasing of materials has begun, you should therefore not assume that you can cancel simply because you have changed your mind.

If you wish to cancel a bespoke commission before completion, please contact ANNIE KÈKI as soon as possible. The position will depend upon the stage reached, the work already undertaken, materials already purchased and any other reasonable losses resulting from the cancellation.

ANNIE KÈKI will not retain more of an advance payment than is reasonably justified by the circumstances.

Nothing in this section affects your rights if jewellery is faulty, not as described, not of satisfactory quality or otherwise fails to meet your statutory rights.

7. Client-Supplied Gold, Gemstones and Jewellery

ANNIE KÈKI may agree to work with gold, gemstones, jewellery or other materials supplied by a Client.

This will always be considered individually, as not all materials are suitable for reuse or incorporation into new jewellery.

Older, inherited or previously worked jewellery may contain unknown alloys, solder joints, previous repairs, treatments, inclusions, weaknesses or other characteristics which cannot always be identified before work begins.

Melting, heating, dismantling, forming, soldering, stone removal, resetting and other jewellery-making processes can reveal weaknesses or cause changes that could not reasonably have been predicted beforehand.

ANNIE KÈKI will exercise reasonable care and skill when working with Client-supplied materials but cannot guarantee how materials of unknown history, composition or condition will behave during the making process.

Where appropriate, ANNIE KÈKI may recommend testing, assay, stone identification or another professional assessment before work begins. Any associated cost will be discussed with you.

ANNIE KÈKI reserves the right to decline to work with a Client-supplied material or piece if its identity, condition, authenticity, suitability or safety cannot be established to a reasonable standard.

Any particular risks associated with Client-supplied materials will be discussed before work begins and may be recorded separately as part of the commission agreement.

Any unused Client-supplied material that remains after completion will be returned where appropriate unless another arrangement has been agreed.

8. Standard Collection Jewellery

A contract for Standard Collection Jewellery is formed when ANNIE KÈKI accepts your order and payment.

Where an order is placed online, you will receive confirmation of the order by email or another durable form.

ANNIE KÈKI takes reasonable care to ensure that descriptions, images, dimensions and prices displayed on the Website are accurate.

Because jewellery is handmade or hand finished, the piece supplied may show small variations from photographs. Screen settings can also affect the appearance of colours.

If an item becomes unavailable after an order has been placed, you will be informed as soon as reasonably possible and any payment for jewellery that cannot be supplied will be refunded.

Any personalisation requested for Standard Collection Jewellery will be priced according to the work required and must be agreed before that work is undertaken.

9. Prices and Payment

The price payable will be the price agreed with you or displayed at the time an order is accepted.

Bespoke quotations are based upon the design, materials, precious-metal and gemstone prices applicable when the quotation is prepared.

Additional work or changes requested after a quotation has been accepted may result in an additional charge. This will be discussed with you before the additional work is undertaken wherever reasonably practicable.

Payment may be made by the payment methods offered by ANNIE KÈKI at the time of purchase or commission.

For bespoke jewellery, the balance of the Fee must normally be paid before the completed jewellery is collected or dispatched.

10. Completion Times and Delivery

Stock jewellery will normally be dispatched within the timescale stated when you order.

Made-to-order and bespoke jewellery will be completed within the estimated timescale agreed with you. Depending upon the complexity of the commission, availability of materials, hallmarking and other specialist work, this may commonly take several weeks.

Any completion date given before work begins is an estimate unless ANNIE KÈKI has specifically agreed in writing that a particular date is essential.

If you require jewellery for a wedding, anniversary, birthday or another fixed date, you must make this clear before entering into the agreement. ANNIE KÈKI will only treat that date as an essential contractual deadline where this has expressly been agreed.

ANNIE KÈKI will keep you informed of any significant delay as soon as reasonably possible.

11. Collection and Delivery

Collection from the Studio is welcomed and may be arranged by appointment.

Where jewellery is dispatched, ANNIE KÈKI will use an appropriately tracked and, where appropriate, insured delivery method taking into account the value and nature of the piece.

Risk in the jewellery passes to you when you, or a person nominated by you, takes physical possession of it.

If you arrange your own carrier or collection service independently of ANNIE KÈKI, responsibility may pass at an earlier stage as provided by applicable law.

12. International Orders

Please contact ANNIE KÈKI before placing an order requiring delivery outside the United Kingdom.

ANNIE KÈKI may not be able to send jewellery to every country because of customs, insurance, hallmarking, postal or other restrictions.

Unless expressly included in the quotation, import duties, taxes, customs fees and charges imposed by the destination country are the responsibility of the Client.

ANNIE KÈKI is not responsible for customs delays or charges imposed by another country.

If an international parcel is returned because the recipient has not paid required customs charges, ANNIE KÈKI will contact the Client to discuss redelivery or collection and any additional costs reasonably incurred.

13. Returns for Standard Collection Jewellery

Where Standard Collection Jewellery is purchased online or through another distance-selling method by a consumer, you will normally have a statutory right to cancel the purchase within 14 days of receiving the goods, unless a legal exception applies.

To exercise this right, you must inform ANNIE KÈKI clearly that you wish to cancel.

After cancellation, the jewellery must normally be returned within 14 days.

Unless the item is faulty or ANNIE KÈKI has agreed otherwise, you are responsible for the cost of returning the jewellery. Please use packaging and a delivery service suitable for the nature and value of the piece.

You may handle jewellery only to the extent reasonably necessary to establish its nature, characteristics and suitability. Where returned jewellery has suffered a reduction in value because it has been handled beyond what would reasonably be permitted when examining it, a deduction may be made where permitted by law.

Where a valid statutory cancellation applies, the refund will include the basic cost of outward delivery, if such a charge was paid. Any additional amount paid for an enhanced or premium delivery option does not have to be refunded beyond the cost of the standard delivery service.

Refunds will be made within the period required by law and normally using the original payment method.

14. Personalised Jewellery and Returns

The statutory right to cancel because you have changed your mind does not normally apply to jewellery made to your specification or clearly personalised for you.

This may include bespoke jewellery, engraving, significant custom alterations or other work that makes a piece specific to an individual client.

This exclusion does not affect your rights where jewellery is faulty, damaged, misdescribed, not of satisfactory quality or otherwise does not conform to the contract.

15. Earrings and Hygiene

For hygiene reasons, ANNIE KÈKI may use sealed packaging for earrings or other items where appropriate.

Where goods are sealed for health or hygiene reasons, the statutory right to cancel may be lost if that seal is broken after delivery where the relevant legal exemption applies.

This does not affect your statutory rights if the jewellery is faulty or otherwise does not conform to the contract.

16. Faulty or Incorrect Jewellery

Nothing in these Terms and Conditions limits your rights under the Consumer Rights Act 2015.

Jewellery supplied to a consumer must be as described, of satisfactory quality and fit for any particular purpose made known and accepted when the agreement is made. Services must be carried out with reasonable care and skill.

If you believe there is a fault with your jewellery, please contact ANNIE KÈKI as soon as reasonably possible so that the piece can be examined and the appropriate remedy discussed.

Your statutory rights may include a refund, repair or replacement depending upon the circumstances and when the problem becomes apparent.

17. Workmanship Guarantee

In addition to your statutory rights, ANNIE KÈKI provides a one-year guarantee against defects in workmanship on jewellery made by ANNIE KÈKI.

This guarantee does not cover ordinary wear and tear, accidental damage, misuse, inappropriate storage or cleaning, damage caused by failure to follow appropriate care advice, or changes that naturally occur through wearing jewellery.

Where Client-supplied metal, gemstones or other materials have been used, the guarantee covers ANNIE KÈKI’s workmanship but cannot cover defects, weaknesses or problems arising from the inherent nature, previous treatment, unknown composition or condition of those materials.

The expiry of this additional guarantee does not remove any statutory rights you may have.

18. Repairs, Alterations and Subsequent Work

If jewellery requires repair, alteration or resizing, ANNIE KÈKI will normally inspect the piece before confirming whether the work can be undertaken and what it will cost.

Where another jeweller or third party subsequently alters, repairs or modifies a piece, ANNIE KÈKI may not be able to determine the cause of a later problem or accept responsibility for work carried out by that third party.

This does not affect liability for any fault attributable to ANNIE KÈKI’s original work.

19. Jewellery Care

Appropriate care information is available from ANNIE KÈKI and on the Website.

Precious metals, gemstones and other jewellery materials can scratch, tarnish, wear or otherwise change through use. These changes are not necessarily defects.

You are responsible for taking reasonable care of your jewellery and following any specific care instructions supplied with a piece.

Where jewellery contains a material requiring particular care, additional guidance may be provided.

20. Specialist Services and Subcontracting

ANNIE KÈKI may use appropriate specialist craftspeople and professional services in producing or completing jewellery.

This may include services such as hallmarking, stone setting, engraving, casting, polishing, laboratory testing, specialist manufacture or other processes.

ANNIE KÈKI remains responsible for its obligations to you under the Contract where work is subcontracted on its behalf.

21. Photography

ANNIE KÈKI may photograph jewellery that it designs or makes for record keeping, portfolio, website, social media, exhibitions, publications or other promotional purposes.

Photographs will not intentionally disclose personal information about a Client without permission.

If there is a particular reason why you do not want a bespoke piece photographed or published, please discuss this before the commission is agreed.

22. Intellectual Property

Unless otherwise agreed in writing, all copyright and other intellectual property rights in ANNIE KÈKI’s original designs, drawings, artwork, photographs, prototypes, branding, written material and other creative work remain with ANNIE KÈKI.

Purchasing or commissioning a piece of jewellery does not transfer copyright or other intellectual property rights in the design.

A Client may, of course, own, wear, gift, sell or otherwise deal with the physical piece of jewellery they have purchased, subject to any applicable law.

ANNIE KÈKI designs, drawings and other creative materials may not be commercially reproduced or used to manufacture copies without prior written permission.

Where a Client asks ANNIE KÈKI to incorporate a design, image, logo or other material supplied by them, the Client is responsible for ensuring that they have the right to authorise its use.

23. Data Protection

Personal information will be handled in accordance with applicable UK data protection law and ANNIE KÈKI’s current Privacy & Data Protection Policy.

Personal information will not be sold to third parties.

Marketing communications will only be sent where there is an appropriate lawful basis, and you may unsubscribe from marketing communications at any time.

24. Events Outside ANNIE KÈKI’s Reasonable Control

ANNIE KÈKI will not be responsible for delay or failure to perform an obligation where this is caused by circumstances genuinely outside reasonable control.

Examples might include serious disruption to transport or postal services, failure or delay by specialist suppliers, fire, flood, severe weather, government restrictions or other exceptional events.

Where such an event materially affects an order or commission, ANNIE KÈKI will contact you as soon as reasonably possible and take reasonable steps to minimise the effect.

This provision does not remove any rights that cannot lawfully be excluded.

25. Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising from statutory consumer rights that cannot legally be excluded.

ANNIE KÈKI will not be responsible for damage caused by misuse, accidental damage, failure to follow appropriate care instructions or a Client proceeding contrary to specific professional advice given about a piece or material, except where the law provides otherwise.

Any assessment of responsibility for damage will take account of the circumstances and cause of that damage.

26. Ending a Bespoke Commission

ANNIE KÈKI may bring a bespoke commission to an end where there is a genuine and substantial reason why it cannot reasonably continue, including where:

• it becomes technically impossible or unsafe to produce the agreed piece;

• suitable materials cannot reasonably be obtained;

• the parties are unable to agree a workable design after reasonable attempts;

• the Client repeatedly fails to provide information or decisions necessary for the work to continue; or

• the Client seriously breaches the agreement.

Where ANNIE KÈKI ends a commission, any payment due or refund owing will be calculated fairly according to the work completed, materials purchased, commitments already made and the reason the agreement has ended.

This does not affect either party’s statutory rights.

27. Complaints

If you have any concern about your jewellery or your experience with ANNIE KÈKI, please contact me as soon as reasonably possible.

I will consider the matter carefully and aim to resolve genuine concerns fairly and promptly.

You are not required to make a complaint within seven days in order to preserve any statutory rights.

28. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

29. Waiver

If ANNIE KÈKI does not immediately enforce a right under these Terms and Conditions, this does not mean that right has been waived.

30. Third-Party Rights

The agreement is between ANNIE KÈKI and the Client.

Unless expressly stated otherwise, no other person has a right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

31. Governing Law

These Terms and Conditions are governed by the law of England and Wales.

Nothing in this clause deprives a consumer living elsewhere in the United Kingdom of any mandatory legal protection or right to bring proceedings in a court available to them under applicable law.

Contact

If you have any questions about these Terms and Conditions, please contact:

Annie Keki
ANNIE KÈKI
Woodend Mill One
Manchester Road
Mossley
OL5 9FQ

Email: annie@anniekeki.co.uk
Telephone: 07583 457849

Last reviewed: 31 August 2026